General Terms and Conditions for 1StepTrip.com
Updated: 25.4.2025
Welcome to 1StepTrip.com (the “Website”) and mobile application (collectively, the “Platform”), operated by SETTOUR Slovakia spol. s r. o. . These Terms and Conditions (“TERMS”) govern your use of the Platform, including all travel-related services, bookings, and products offered to you. By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
1 INTRODUCTORY PROVISIONS
1.1 These General Terms and Conditions of Business (hereinafter referred to as GTC) regulate the rights and obligations of the customers (hereinafter referred to as "Customer") and SETTOUR SLOVAKIA spol. s r.o. (hereinafter referred to as "SETTOUR"), a company with company registration number 36179825, ID-VAT SK2020057314, registered in the Commercial Register of Slovak Republik Bratislava I. dep.: Sro, insert 29873/V with its registered office at Lazaretská 29, 81109 Bratislava, Slovakia. Unless expressly stated otherwise in these TERMS, these terms and conditions apply to the marketing and sale of travel services and tours under the following trademark: 1StepTrip.com
1.2 SETTOUR is an intermediary authorised to sell airline tickets and other related travel services (accommodation, touristic programs and events, car rentals, tickets for concerts and sport events, ship cruises, safaris and others) of companies providing this travel services. SETTOUR is authorised to sell tickets of carriers that are not members of the International Air Transport Association. SETTOUR is authorized to accept funds from customers as payment for transportation and other related travel services.
1.3 The Customer is responsible for ensuring that his/her order is factually and formally correct, in particular for the correct indication of his/her personal data, terms and other conditions relevant to the services requested from SETTOUR. SETTOUR shall not be liable for any damages resulting from incorrect information provided by the Customer. When placing a request, the Customer is obliged to indicate his/her requirements for the requested services. The Customer acknowledges that any specific requirements requested at a later date cannot be taken into account in the provision of the service. The Customer also acknowledges and agrees that specific requirements with respect to the requested service may be subject to additional charges that are not included in the basic price of the service.
1.4 SETTOUR reserves the right to refuse an order if it contains incorrect, contradictory or incomplete information regarding the Customer. Furthermore, SETTOUR shall be entitled to refuse an order from a Customer who repeatedly submits incomplete or incorrectly completed orders, repeatedly and without justification fails to pay the agreed deposits or the price of the ordered service, fails to submit signed documents.
1.5 Unless otherwise stated, if the Customer withdraws from the contract, the Customer shall pay SETTOUR the cancellation fee specified for the type of service or tour in accordance with these GTC. If no fee is specified, the customer is obliged to pay the costs incurred by SETTOUR in the performance of the contract prior to the delivery of the customer's cancellation. The cancellation must be in writing, must be delivered to SETTOUR's registered office and takes effect upon delivery to SETTOUR.
1.6 The Customer acknowledges that a claim in connection with the air carriage or services directly related thereto may only be made in the manner set out in the terms and conditions of the carrier (hereinafter referred to as the "Carrier") or the provider/operator (hereinafter referred to as the "Provider"); see Article 2.4 of these Terms and Conditions. SETTOUR is not authorised to handle any customer claims relating to air carriage or related services. In the event of a claim relating to a defect in other services provided by SETTOUR to the Customer, the Customer may lodge such claim directly with SETTOUR without undue delay after discovering the defect. SETTOUR shall settle the claim in accordance with applicable law. SETTOUR shall not be liable for defective provision of the service or for failure to provide the service due to force majeure, or if the claim is made in connection with a service which it has merely arranged. In such a case, the liability for defects or shortcomings lies with the provider of the mediated service, as in the case of air transport.
1.7 The customer is obliged to pay the price of the service ordered directly from SETTOUR or through an SETTOUR intermediary within the time limit specified in the relevant contract or order confirmation, and if no such time limit is specified, the customer shall consult the due date directly with an SETTOUR representative. The price of the Services shall be deemed to be paid on the day on which the agreed price and the applicable taxes and fees are credited to SETTOUR's bank account.
1.8 These TERMS and CONDITIONS do not modify or apply to:
(a) The rights and obligations between the Customer and the Carrier or Provider in the provision of air passenger transport and related travel services. Such relationship is governed by the contract and
(b) The relationship between the Customer and the insurance company, including where insurance has been arranged through SETTOUR. The customer shall familiarize himself with the insurance contract, including the general terms and conditions of the insurance company, and shall contact the insurance company directly in the event of an insured event or in other cases.
(c) The rights and obligations between the Customer and the provider of accommodation, car rental, travel programs, tickets or other tourism services arranged for the Customer by SETTOUR. These relationships are governed by the terms and conditions of the respective provider.
2 TERMS AND CONDITIONS FOR ARRANGING AIR PASSENGER TRANSPORT
2.1 Method of concluding the contract for the carriage of passengers by air
2.1.1 SETTOUR offers the Customer the possibility to conclude a Contract for air passenger transport and for the provision of other related travel services with the selected Carrier or Provider, exclusively on the basis of these CONDITIONS valid at the time of conclusion of the Contract.
2.1.2 The Customer may place its orders for air tickets or related travel services by electronic online booking only
2.2 Conclusion of the Contract through online booking
2.2.1 By placing an order via the online electronic booking system 1StepTrip, the Customer binds himself to the order of transport or other services and agrees to these Terms and Conditions without reservation. Upon receipt of the order and its confirmation, if any, by the Carrier or Provider (if confirmation is required under the Carrier's or Provider's terms and conditions), SETTOUR will send the Customer an electronic order confirmation to the email address provided by the Customer in the booking, with information about the ordered Transportation, the Carrier or Provider/Service Provider, any related services and the total price. The travel documents (flight ticket, accommodation vouchers, car rental vouchers, vouchers for travel services and events), have to be downloaded by the customer from the 1StepTrip platform in the part MY ORDERS.
2.2.2 The Customer acknowledges that until the price of the ticket and any other related services has been paid, the order confirmation is not binding and the booking of the ticket or the booking of any other related services, as well as their price, are subject to change. The only method of payment for the air ticket and/or other related services is by credit card immediately after finishing the selection of travel services and completing the reservation with the name and contact details of the customer and the names of all passengers in the reservation.
2.2.3 The Contract is concluded once the Customer has paid the price of the ticket or related service, following verification of the validity of the booking of the ticket or other services. By entering into the Contract, the Customer confirms that SETTOUR has provided the Customer with all required information (including cancellation terms and claims) and all related documents. The moment of payment is the moment when the relevant amount is credited to SETTOUR's bank account. The customer is obliged to familiarize himself with the conditions of the carrier for changing the already issued ticket (e.g. change of flight date) and with the conditions of the service provider/operator for changing the booked travel service.
2.4 Air Passenger Transport Agreement
2.4.1 The Customer acknowledges that upon conclusion of the Agreement, the Customer and the Carrier or Provider shall have rights and obligations in relation to the Carriage and the provision of related services. SETTOUR enters into the relationship between the Customer and the Carrier or Provider only as an intermediary in concluding the Agreement.
2.4.2 The Customer acknowledges that SETTOUR does not provide the Transportation or related services and therefore is not liable for the proper and timely provision of the Transportation and/or related services or for any injury, illness, loss or damage to property or other assets suffered by the Customer.
2.4.3 The Customer shall submit all proposals to amend or cancel the Contract, if the Contract or the Carrier's or Provider's terms and conditions so permit, to the Carrier or Provider or, if the Carrier's or Provider's terms and conditions so permit, through SETTOUR.
2.4.4 The Customer further understands that a claim relating to the Carriage or the services connected therewith may only be made in the manner specified in the Carrier's or Provider's terms and conditions. SETTOUR shall not be entitled to settle any Customer claims relating to the Carriage or related services.
2.4.5 The Customer further acknowledges that claims relating to the Carriage or related services can only be made in the manner set out in the Carrier's or Provider's terms and conditions. SETTOUR shall not be entitled to settle any Customer claims relating to the Carriage or related services.
2.4.6 Such claims shall be made, unless otherwise stated in the Carrier's or Provider's terms and conditions, if:
(a) Defects which can be rectified immediately, without undue delay, by a person authorized by the Carrier or the Provider/Service Provider,
(b) other defects, within fourteen (14) days after the Carrier has provided the Transportation or used the travel service provided by the Carrier or through SETTOUR.
2.4.7 In the event that the Customer makes a claim through SETTOUR, SETTOUR shall, with the Customer's consent, forward the claim to the Carrier or Service Provider for processing and inform the Customer of the progress and outcome of the claim. The Customer understands that in such a case he/she has no rights against SETTOUR as SETTOUR only assists him/her in filing his/her claim. The Customer further understands that even if the claim is filed with the carrier or provider through SETTOUR, the claim is within the carrier's or provider's control and SETTOUR cannot influence the length of the claim or its outcome.
2.4.8 SETTOUR may only provide compensation in accordance with the applicable terms and conditions of the Carrier or Provider.
2.4.9 SETTOUR shall only be liable for the fulfilment of its obligations in connection with the conclusion of the Contract, i.e. in particular for:
(a) duly and timely informing the Carrier or the Provider that an order has been placed and the Contract subsequently concluded;
(b) ensuring that the Carrier or the Provider confirms the Order in a proper and timely manner, if required by the Carrier's or the Provider's terms and conditions;
(c) the proper issue of the ticket or other travel document;
(d) the proper delivery of the required documents to the Carrier or Provider;
(e) duly notifying the Carrier or the Provider, as well as the Customer, if SETTOUR is informed of such changes, of the amendment or cancellation of the Contract;
(f) the proper and timely transfer of the price of the Carriage or travel service and the price of related services to the account of the Carrier or Provider.
2.4.10 In the event of defects as referred to in clause 2.4.9, the Customer shall make a claim to SETTOUR without undue delay after discovery of the defect, but not later than fourteen (14) days after its occurrence. SETTOUR shall settle the claim in accordance with applicable law.
2.4.11 The Customer is responsible for the formal and factual correctness of his order. In particular, for the correct indication of his/her name (if the Customer's name is too long or has a special format, he/she must inform about it before finalizing the order; the name indicated on the ticket must exactly match the format indicated on the travel document), his/her age, the timely application of the age discount at the time of booking and the presentation of proof of age (identity document and other data necessary to identify the person for the purposes of air transport) and for the provision of correct data concerning the Transport and other travel services, i.e. e, in particular, the correct date on which the Transportation or other travel service is to take place. The Customer is also obliged to inform SETTOUR of his/her request to transport non-standard items, i.e. in particular animals, weapons and sports equipment. The Customer acknowledges that the Carriers may, in accordance with their Conditions of Carriage, charge a fee for additional change of details or for the carriage of non-standard items, or may exclude the Customer from the Air Transport without any right to a refund of the price of the Air Transport and directly related services.
2.4.12 The Customer acknowledges that SETTOUR is not obliged to investigate whether there have been any changes to the booking prior to the purchase of the Ticket or changes to the Conditions of Carriage after the purchase of the Ticket, nor is SETTOUR obliged to inform the Customer of any such changes. In accordance with Article 2.4.9(e), SETTOUR is only obliged to provide such information if it has been informed by the Carrier.
2.4.13 In particular, the Customer is responsible for the following:
(a) compliance with visa regulations throughout the flight, i.e. including visa requirements when in the transit area of an international airport,
(b) the accuracy of the information provided,
(c) checking any changes to flights after the purchase of the ticket (to be verified with the relevant carrier),
(d) being on time for departure.
2.4.14 The Customer is obliged to provide SETTOUR with his/her valid contact details after purchasing the ticket or related services. If the contact details provided are not valid, SETTOUR shall not be liable for any damages incurred by the Customer.
2.4.15 The Customer shall:
(a) use the first leg of the journey in accordance with the booking and use the coupons in the order shown on the ticket; otherwise his right to carriage shall be forfeited without compensation;
(b) reconfirm the return flight within 72 hours prior to departure, directly with the carrier;
(c) check the baggage allowance;
(d) check the accuracy of the information on the ticket reservation, confirmations and forms relating to related services; and the information on the ticket at the time of acceptance (in particular, his/her name, dates, itinerary, date of birth, if applicable); by accepting the ticket or flight itinerary and other confirmations, the customer agrees to the information contained therein;
(e) to acquaint himself with the terms and conditions for changing the Ticket after it has been issued;
(f) comply with the conditions of carriage published on www.airpro.cz.
2.4.16 The Customer understands that:
(a) in the event of cancellation, the transaction fee for the issue of the ticket is non-refundable and SETTOUR may charge a cancellation fee in accordance with the applicable tariff schedule
(b) cancellation of the ticket and the refund period shall be subject to the terms and conditions of the carrier/airline for the selected fare; refunds shall be made by wire transfer to the Customer's account number.
(c) if the Customer wishes to have additional services (cancellation insurance, escort, special meal, choice of seat on the aircraft), he/she must inform about it when purchasing the ticket.
(d) cancellation policy applicable to additional services:
- extra baggage - non-refundable
- purchase of specific seats on the aircraft - non-refundable
- purchase of refreshments on board - non-refundable
- travel insurance - in accordance with the operator's terms and conditions
- parking - in accordance with the operator's terms and conditions
- Travel Assistant - in accordance with the operator's terms and conditions
(e) the provision of other services (accommodation, car rental, travel programs and events, tickets for concerts and sport events, travel insurance, cancellation insurance, etc.) shall be subject to the terms and conditions of the service provider. The selection and reservation of seats on the aircraft, which are offered free of charge, are not guaranteed and may be changed by the airline at any time prior to the flight due to changes in aircraft configuration, change of aircraft type, etc;
(f) in the event of a change in the departure date shown on an already issued ticket, if the fare allows for the change, the carrier shall be entitled to payment of the increased airport and fuel charges applicable on the date of the change, if such increase has occurred since the date of issue of the ticket;
(g) in the case of low cost airlines, there is a higher risk of change or cancellation of the flight by the Carrier. The Carrier's obligation to provide an alternative flight may be limited in such cases.
2.4.17
The Customer acknowledges that, as the owner of the reservation (tickets), he/she is the holder of the rights and in the event of irregularities in air travel, his/her cooperation as the owner of the reservation (tickets) may be required directly by the airline through the contacts provided by the Customer at the time of purchase (e-mail, telephone).
3 CONDITIONS FOR THE PROVISION OF INDIVIDUAL TOURISM SERVICES
(e.g. accommodation, car rental, travel programs and events, tickets for concerts and sport events, ship cruises, excursions, etc.).
Selected low-cost airlines prefer to refund funds directly to the Customer (reservation owner) in case of irregularity. The Customer agrees to provide cooperation for direct refund by the low-cost airline or other resolution of the irregularity and acknowledges that in case of non-cooperation or refusal to cooperate upon request by the airline or SETTOUR, the Customer will lose the right to a refund.
3.2 SETTOUR offers its Customers the option of arranging selected services from a selected provider. The Customer acknowledges that the rights and obligations herein arise only for the Service Provider and the Customer and that SETTOUR acts only as an intermediary in such a relationship.
3.3 The Customer understands that the provision of the given tourism and related services is the sole responsibility of the Provider of such services in accordance with its terms and conditions, and not of SETTOUR, which does not act as a provider of accommodation or other services, and is therefore not liable for the proper and timely provision of such services, nor for any injury, illness, loss or damage to the Customer's belongings or other property that occurs in connection with the accommodation, car rental or use of other mediated services.
3.4 The Customer may order services by electronic online booking via the selling platform 1StepTrip.com.
3.5 By making an order through the online electronic booking system, the Customer is bindingly ordering accommodation or other related travel services and agrees to these TERMS and CONDITIONS without reservation. Upon receipt of the order, SETTOUR shall promptly acknowledge receipt of the order and (if required under the Provider's terms and conditions) upon confirmation by the Service Provider, SETTOUR shall send the Customer a confirmation of his/her order, providing information about the accommodation or other or related services ordered, the Service Provider and the aggregate price
(a) electronically to the email address provided by the Customer at the time of online booking; and
(b) downloading the travel documents from the selling platform in the part MY ORDERS.
3.6 The Customer acknowledges that until the total price is paid (i.e. the price including all ordered services, related services, brokerage price, etc.) the order confirmation is not binding and the reservation of the services as well as their price may change without prior notice. Service arrangements between the Customer and the Provider are only binding once the Customer has paid the aggregate price after verifying the validity of the reservation of the ordered service or other related service with SETTOUR. By paying the aggregate price, the Customer confirms that SETTOUR has provided him with all the required information (including cancellation terms).
3.7 All proposals for modification or cancellation of the ordered services, if the conditions of the provider allow it, shall be made by the Customer directly to the provider of the ordered service or, if the conditions of the provider allow it, through SETTOUR.
3.8 The Customer may make a claim relating to the services arranged through SETTOUR, but acknowledges that SETTOUR is not authorised to handle or acknowledge claims relating to accommodation or other or related services on behalf of the Service Provider. A claim relating to a defect that can be rectified immediately must be made without undue delay to an authorised person providing the services on site, unless otherwise stated in the Provider's terms and conditions.
3.9 If the Customer submits a claim through SETTOUR, SETTOUR will forward the claim to the Service Provider for processing and will keep the Customer informed of the progress and outcome of the claim. The Customer understands that in such a case the Customer has no rights against SETTOUR, which only provides assistance in the complaint procedure. The Customer further understands that even in the event of a complaint being submitted to the Provider via SETTOUR, the complaint falls exclusively within the scope of the Service Provider and SETTOUR cannot in any way influence the length of the processing of the complaint or its outcome.
3.10 SETTOUR may only provide compensation in accordance with the applicable terms and conditions of the Provider.
3.11 SETTOUR shall only be liable for compliance with its obligations related to the making of binding service arrangements, i.e. for:
(a) properly and timely informing the Provider that an order has been placed and subsequently bindingly ordering the Service;
(b) duly and timely securing confirmation of the order from the Service Provider, if required by the Provider's terms and conditions;
(c) the proper and timely issuance of a voucher for the Services;
(d) the proper provision of the required documents to the Customer;
(e) properly notify the Service Provider and the Customer of any changes or cancellations on the next business day after SETTOUR is notified in writing of such change;
(f) properly and timely remit the price of the Services and related services to the account of the Service Provider.
3.12 The Customer acknowledges that SETTOUR shall not be obliged to investigate whether there has been any change in the booking or terms of the Services or other or related services booked or to inform the Customer of any such change prior to the partial or full payment of the price of the Services, even if a voucher is issued for the use thereof.
3.13 Upon payment of the price of the booked services or related services, the Customer shall inform SETTOUR in writing of his/her current contact details (and any changes thereto) so that he/she may be informed of any change to the services. If any of the contact details provided in writing are not up to date, SETTOUR shall not be liable for any loss incurred by the Customer as a result of the failure to receive notification of the change.
3.14 The Customer shall ensure:
(a) the information provided by him is correct;
(b) timely payment for the services ordered;
(c) the timely arrival at the accommodation or commencement of the use of the mediated service.
3.15 The Customer shall:
(a) check, well in advance of accepting accommodation or using any other service booked, that his/her and any other person travelling with him/her are in possession of valid travel documents and check the conditions of entry to any other destination and transit countries he/she visits when using the service booked, in particular entry formalities and visa requirements. The Customer acknowledges that neither SETTOUR nor the Provider shall be liable for any damages arising from the denial of entry to the Customer or other persons travelling with the Customer to a destination or transit country or the refusal to accept such persons for clearance for carriage to such destination country.
(b) To secure for himself and persons travelling with him the necessary residence and transit visas.
(c) Ensure that the customer and other persons travelling with him meet the medical or other requirements necessary for travel to or stay in any country of destination or transit.
(d) To check the accuracy of the details on the voucher issued by SETTOUR for accommodation, vehicle hire and other or related services (in particular personal details, dates and period covered by the service, type of accommodation, type of vehicle hired etc. and by accepting the voucher for the service confirms that he/she has checked it and agrees with the details.
3.16 The Customer acknowledges and agrees that cancellation of the Service is subject to the Provider's terms and conditions, unless otherwise stated, and the time limit stated therein for the refund of the price paid by SETTOUR or part thereof is extended by 21 days, during which SETTOUR undertakes to pay the Customer the relevant amount. SETTOUR shall be entitled to charge a service fee which it may retain even in the event of a refund.
4 TRAVEL DOCUMENTS AND CONDITIONS FOR THE PROCESSING OF RESIDENCE PERMITS (VISA)
4.1 When travelling abroad, each Customer is required to carry a valid passport or ID card for travel within the Schengen area. Each Customer is obliged to check the important information related to the entry to the chosen destination or to all countries he/she passes through in case of land transport. Visa formalities must be completed by the Customer prior to travel. Neither SETTOUR nor service provider shall be liable for any failure to grant a visa.
4.2 The Customer acknowledges that different destinations may have different requirements for the minimum validity of the passport (again expressed in number of months after return from the destination). Most destinations apply a minimum passport validity of six (6) months beyond the day of return. Prior to booking any foreign travel, the customer should also check with the relevant embassy about visa, security and other conditions required for entry and stay in the country, including the current situation in the destination.
4.3 Upon the Customer's express request, SETTOUR may, for a fee, provide assistance in completing the forms required for entry into the selected country. The assistance is only an administrative task at the Customer's request and is limited to the completion of the form with information verified and submitted by the Customer. SETTOUR shall not be liable for denial of entry to the destination and transit countries or for any other expenses incurred in connection with travel restrictions in his country, in the countries of residence or in transit countries.
4.4 In case of loss of travel documents abroad and for easier processing of replacement documents, we recommend that Customers travel with several copies of their travel documents or keep these copies in an email or other location. Such copies can simplify the handling of many situations, such as, in particular, the loss or theft of documents or situations where the hotel asks to keep the passport at the reception overnight. Hotels are not allowed to hold customers' passports, even for one day, although this is common practice. Hotels may photocopy or scan travel documents and should return the customer's passport immediately.
4.5 Other necessary documents provided by SETTOUR or relevant suppliers, such as vouchers, air tickets, etc., shall be obtained by the Customer from SETTOUR or relevant suppliers.
5 OTHER PROVISIONS
5.1 All other matters shall be governed by the applicable provisions of generally binding Slovak legislation, in particular the Civil Code and the Consumer Protection Act, as amended.
5.2 The Customer acknowledges that he/she is entitled to submit a review/feedback (hereinafter referred to as "Review") via the Website or electronic communication after returning from a tour, stay or trip otherwise arranged/organised by SETTOUR, in order to provide information about the quality of the service to other potential customers. SETTOUR may publish the Review at its sole discretion or refuse to publish the Customer Review without giving any reason. SETTOUR is under no obligation to notify Customer of the publication or rejection of its Review. By submitting a Review, the Customer consents to the publication of the Review on SETTOUR's website and in other promotional materials (catalogue, social networks, etc.). The Customer further agrees that SETTOUR may modify the Review received at its discretion, in particular so that it does not contain the names of specific Carriers, Organizers, Providers, TOs or other names.
5.3. Limitation of Liability
To the fullest extent permitted by law, SETTOUR is not liable for indirect, incidental, or consequential damages, SETTOUR´S total liability for any claim related to these TERMS and CONDITIONS for the use of the Platform will not exceed the total amount paid for the service causing the issue and any claims must be filed within 1 year of the cause of action arising.
5.4. Disclaimers
SETTOUR provides the Platform and all its content “as is” without warranties of any kind, either expressed or implied. While SETTOUR strives to ensure accurate information, SETTOUR do not guarantee accuracy, completeness, or reliability of travel listings, prices, or descriptions, availability or uninterrupted access to the Platform. SETTOUR do not guarantee that Third-party services (e.g., airlines, hotels, programs) will meet the customer´s expectations. SETTOUR is not responsible for errors or inaccuracies caused by third-party suppliers, issues resulting from unforeseen circumstances (e.g., strikes, weather conditions), personal injuries, damages, or losses incurred during travel booked via the Platform.
5.5. User Responsibilities
As a user of 1StepTrip.com, the customer agrees to the following responsibilities:
- Accurate Information: The customer must provide true, accurate, and complete information when creating an account, making bookings, or communicating with SETTOUR. The customer is responsible for keeping this information up-to-date.
- Account Security: The customer is responsible for maintaining the confidentiality of your account credentials. The customer agrees to notify SETTOUR immediately if he suspects any unauthorized access to your account.
Prohibited Activities: The customer agrees not to:
- Use the platform for fraudulent, illegal, or unauthorized purposes, resell or misuse services, content, or offers available on the platform, interfere with the proper functioning of the website, including deploying malicious software or automated tools, make speculative, false, or duplicate bookings.
- Compliance with Supplier Terms: The customer must comply with the terms and conditions of third-party suppliers (e.g., airlines, hotels, tour operators) when using their services booked through our platform.
Failure to adhere to these responsibilities may result in the suspension or termination of the customer´s account and access to the services of the Platform.
5.6. Fulfilment responsibilities
SETTOUR, as the seller, is responsible for the sales process to the customer, as well as for processing bookings and delivering travel documents, including electronic flight tickets, accommodation vouchers, and vouchers for all other travel services.
The quality and accuracy of the travel data are the responsibility of the following data aggregators:
· Amadeus for flight tickets https://www.amadeus.com
· Holibob Limited for travel services (programs, tickets, events, trekking, sightseeing, restaurants, tickets for concerts and sporting events, adventure trips, boat trips, and cruises) www.holibob.tech
· Emerging Travel Inc. for accommodation, transfers, car rentals, and train tickets https://www.ratehawk.com
The fulfilment of the travel services is the responsibility of the respective service providers:
· Airlines for flight services
· Hotels for accommodation
· Providers of other travel services (e.g., guides, adventure companies, cruise companies, restaurants, museums, concert halls, etc.) for the corresponding services listed above.
6 FINAL PROVISIONS
6.1 These TERMS and CONDITIONS may only be amended by written agreement between SETTOUR and the Customer.
6.2 The Customer agrees that the Travel Document and related services are delivered by download from the platform, under the 'MY ORDERS' section."
6.3 By concluding the Contract in accordance with these GTC, the Customer agrees that the rights and obligations of the Customer and SETTOUR in connection with the conclusion of the Contract shall be governed by these GTC.
7 CONSENT FOR THE PROCESSING OF PERSONAL DATA
7.1 The Customer/Data Subject hereby consents to SETTOUR (or its employee) collecting, storing and processing the Customer's personal data provided to SETTOUR ("Controller") for the purposes set out below. This consent is given for all data provided by the Customer in the Agreement and related documents, for a period of five (5) years from the date of consent. At the same time, the Customer is aware of his/her rights on the Protection of Personal Data. He declares that all data is accurate and true and that it was provided voluntarily.
7.2 The Data Subject may request the Data Controller to inform him/her about the processing of his/her personal data. The Data Controller shall provide such information to the Data Subject without undue delay.
7.3. If the Data Subject who has signed these TERMS and CONDITIONS discovers or believes that the Controller is processing his/her personal data in violation of the protection of his/her personal and private life or in violation of the law, in particular if his/her personal data are inaccurate with regard to the purpose of their processing, he/she may request an explanation from the Controller and ask him/her to remedy the situation; this may include, in particular, blocking, rectification, completion or destruction of the personal data. If the controller does not comply with the data subject's request, the data subject may request assistance from the Data Protection Authority.
7.3 All information is collected and processed solely for the purpose of providing travel services and offering products and services to the Information Subject/Customer. All such information is also collected, processed and stored for the purpose of sending commercial communications to Information Subject/Customer by electronic means, until the Information Subject/Customer sends the Administrator directly and effectively information that he/she no longer wishes to receive commercial communications from the Administrator. The Information Subject/Customer further agrees that other personal data may be combined with the information provided by him/her. Aggregate information may be used by the Controller for statistical purposes, for the Controller's internal use.
7.4 The Controller declares that it will collect personal data to the extent necessary to achieve the stated purpose and will only process it in accordance with the purpose for which it was collected. The Controller's employees and other persons who process personal data under agreement with the Controller and other employees are obliged to maintain confidentiality of personal data even after termination of employment or work.
8. TERMS AND CONDITIONS FOR ORGANIZED TRIPS, EVENTS, TREKS AND OTHER TRAVEL EXPERIENCES
8.1. Non-Refundable & Non-Cancellable Bookings
All bookings for trips, events, treks, and travel experiences are 100% prepaid at the time of booking.
No refunds, no cancellations, and no modifications are allowed under any circumstances, including but not limited to:
· Illness, injury, or medical emergencies.
· Visa or travel document issues.
· Flight delays, cancellations, or missed connections.
· Work or personal schedule conflicts.
· Weather conditions, natural disasters, pandemics, or force majeure events.
8.2. Cancelation by activity provider
If activity is cancelled by the activity operator and our supplier informs us, the activity will be refunded.
8.3. Complaints
Complaints are handled on case by case basis . The supplier will be involved to get the provider’s point of view on the complaint. The outcome can be : no refund, full refund, partial refund.
8.3. Vis maior
For the Traveller: If a booking is canceled by the traveler, no refunds are provided for because all activities are non refundable. For the Activity Provider: If the activity provider cancels the activity, the traveler will receive a refund. However, no additional compensation will be provided in case of cancellation.
8.4. No-Show & Late Arrival Policy
If the participant fails to arrive at the designated meeting point on time, the trip will proceed without them, and the full booking amount will be forfeited. Late arrivals will not be accommodated, and no alternative arrangements or partial refunds will be provided. If a participant leaves mid-trip, no refunds or compensation will be given for unused services.
8.5. Changes, Rescheduling & Transfers
No changes or rescheduling is allowed after booking confirmation. Bookings are strictly non-transferable and cannot be assigned to another person.
8.6. Strict Participation & Conduct Rules
· The trip leader/guide has full authority to remove any participant for:
· Disruptive, unsafe, or disrespectful behavior.
· Non-compliance with safety guidelines or instructions.
· Physical or verbal altercations with other participants or staff.
· No refunds will be issued if a participant is removed for rule violations.
8.7. High-Risk Activities & Assumption of Liability
The participant fully assumes all risks associated with outdoor activities, including but not limited to:
· Accidents, injuries, illness, or death.
· Exposure to extreme weather conditions.
· Loss, theft, or damage of personal belongings.
· The organizer is not liable for any injuries, medical expenses, lost items, or additional costs incurred during the trip.
· Participants must sign a liability waiver before departure. Failure to sign will result in denied participation without a refund.
8.8. Medical & Fitness Requirements
Participants are solely responsible for ensuring they are medically and physically fit for the trip. The organizer reserves the right to deny participation to anyone deemed unfit, without a refund. Participants with medical conditions must disclose them in advance and bring their own medications and emergency supplies. No special accommodations will be provided for dietary restrictions, allergies, or disabilities unless arranged at least 60 days prior (and subject to extra fees).
8.9. Equipment & Gear Responsibility
Participants are responsible for bringing their own required gear, clothing, and supplies (as specified in the trip description). Any rental equipment provided by the organizer must be returned in perfect condition. Damages or loss will be charged at full replacement cost.
8.10. Weather & Force Majeure Policy
The trip will proceed regardless of weather conditions, except in cases of extreme danger (as determined by the organizer). If the trip is delayed, interrupted, or modified due to force majeure (e.g., natural disasters, strikes, government actions), no refunds or compensation will be given. If an alternative itinerary is provided, participants must accept it without claims for compensation.
8.11. Legal Disputes & Liability Waiver
All disputes will be settled exclusively in the organizer’s jurisdiction. The participant agrees to waive all legal claims against the organizer for any injuries, damages, losses, or trip disruptions. By completing the booking, the participant acknowledges and accepts all risks and releases the organizer from any liability.
9. TERMS AND CONDITIONS FOR ACCOMODATION
9.1. Non-Refundable Bookings
All reservations are fully prepaid at the time of booking. No refunds will be issued under any circumstances, including but not limited to changes in travel plans, illness, flight cancellations, or force majeure events (natural disasters, pandemics, government restrictions, etc.).
9.2. Cancellation and Modification Policy
Cancellations are not permitted. No modifications (date changes, name changes, or room type changes) are allowed once the reservation is confirmed.
9.3. No-Show and Early Departure
Failure to check in on the scheduled arrival date will result in a 100% charge for the entire booking.
If you check out earlier than the booked departure date, no refund or partial refund will be given.
9.4. Guest Responsibilities and Liabilities
The person making the reservation is fully responsible for the behavior and actions of all accompanying guests.
Any damage to hotel property will result in minimum charges of $1,000, regardless of the extent of damage.
9.5. Force Majeure & Unforeseen Events
The hotel is not liable for cancellations or inconveniences due to force majeure events, including natural disasters, strikes, government restrictions, or other events beyond the hotel’s control.
No refunds, rescheduling, or compensation will be provided in such cases.
9.6. Legal Disputes & Jurisdiction
Any disputes arising from this agreement will be settled exclusively in the hotel’s jurisdiction, and the guest agrees to cover all legal fees incurred by the hotel. By completing the reservation, the guest waives any right to file a class-action lawsuit against the hotel.
10. VALIDITY AND EFFECTIVENESS
These terms and conditions shall come into force and effect on 25 April 2025 and are available for inspection at the office of SETTOUR spol. s r.o.
11. CHANGE OF TERMIS
We reserve the right to update these Terms at any time. Continued use of the Platform constitutes acceptance of any changes.
12. CONTACT US
For questions regarding these Terms, contact us:
SETTOUR Slovakia spol. s r. o.
Address: Lazaretská 29, 811 09 Bratislava, Slovakia
Email: 1steptrip@1steptrip.com
Phone: +421 2 5292 7917
ID-VAT: SK2020057314
